**29th July 2024**
At Tech Relearn, we strive to ensure satisfaction for our users. Please read our refund and cancellation policy carefully to understand your rights and options.
## 1. General Policy
### a. Digital Products and Services
Since our primary offerings are digital products and services such as online courses, webinars, and downloadable resources, we typically do not offer refunds once access has been granted. Exceptions may be considered under specific circumstances, as outlined below.
## 2. Refunds
### a. Eligibility for Refund
Refunds will only be considered if:
- The product or service is significantly different from what was described.
- There was an error in the billing or payment process.
- The digital product was found to be flawed or inaccessible as provided.
### b. Time Frame
Requests for refunds must be made within 7 days from the date of purchase. Requests received after this period will be reviewed on a case-by-case basis and are not guaranteed.
### c. Process
To request a refund, contact our customer service team at [customer service email]. Please include:
- A copy of your purchase receipt.
- A detailed explanation of the reason for the refund request.
Our team will review your request and respond within 5 business days with a resolution.
## 3. Mode of Refund
We have updated our modes of refund to ensure flexibility and convenience for our customers:
1. **Credit/Debit Card Refunds:**
- Refunds for purchases made via credit or debit cards will be credited back to the same card used during the purchase.
- Processing time: 5-10 business days.
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2. **Bank Transfer:**
- If the original purchase was made via direct bank transfer, the refund will be processed back into the same bank account.
- Processing time: 7-14 business days.
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3. **Digital Wallets and Payment Apps (e.g., Google Pay, Apple Pay):**
- For purchases made through digital wallets or payment apps, refunds will be processed back to the same wallet or payment app used.
- Processing time: 5-10 business days.
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4. **UPI (Unified Payments Interface):**
- Refunds for UPI transactions will be credited back to the same UPI ID used during the purchase.
- Processing time: 5-10 business days.
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## 4. Cancellations
### a. Subscription Services
For recurring subscription services, you may cancel your subscription at any time. To do so:
1. Log in to your account.
2. Go to the subscription settings.
3. Follow the instructions to cancel your subscription.
### b. Cancellation Effective Date
Cancellations will take effect at the end of the current billing cycle. You will not be charged for subsequent billing cycles following the cancellation. However, you will continue to have access to the subscription services until the end of the current billing cycle.
### c. Single Purchases
For one-time digital product purchases, cancellations are not applicable once access has been provided. Please refer to our refund policy for options.
## 5. Exceptions and Special Cases
In certain cases, exceptions to this refund and cancellation policy may be made at our sole discretion. If you believe that your situation warrants a special consideration, please contact us at [customer service email], and provide detailed information about your case.
## 6. Changes to the Policy
Tech Relearn reserves the right to modify or update this policy at any time. We will notify users of significant changes via email or a prominent notice on our website. Your continued use of our services after such modifications or updates indicate your acceptance of the revised policy.
## 7. Contact Us
If you have any questions or concerns about our refund and cancellation policy, please contact us at:
Email: [soodri16@gmail.com]
Phone: [9899448088]
Address: [#6038, Prestige Shantiniketan , Whitefield, Bangalore, Karnataka -560047 ]
Thank you for choosing Tech Relearn. We value your business and are committed to providing high-quality products and exceptional customer service.